Covid-19 FAQ

MBCC – Coronavirus (COVID-19) Frequently Asked Questions

The following are some answers to commonly asked questions about MBCC protocols and general information about COVID-19 based on the guidance of state and federal health experts, including the U.S. Centers for Disease Control (CDC).

How are you handling visitors to your communities?

Until further notice, to protect our members and employees, only Essential Visitors will be admitted into the building. Essential Visitors are healthcare providers, private duty caregivers, and family members who have a loved one receiving end-of-life care.

What is the screening process for Essential Visitors?

All essential visitors are required to answer a health screening questions and have their temperature taken, sanitize their hands, and wear a facemask and gloves before proceeding into the community. 

How can I get supplies or items to my loved one?

You can mail or personally deliver flowers, gifts, books or any other items to the front entry vestibules. Please call ahead when you are planning a drop-off and label the supplies or items with the member’s name and your contact info and we will be sure it gets to them. The best time to deliver is between 9 am and 5 pm Monday through Friday.

MBCC also offers a store-to-door delivery service. Let us know if you want us to email you a Shopping List to fill out. Shopping Lists are collected before 3 pm on Tuesdays and the goods are deliver on Thursdays. The grocery bill will show up on your monthly fee statement.        

How can I get medication to my loved one?

Inn or Gardens Members – If you are someone who provides your loved one’s medication, then we will be reaching out to you to work to transition to using New England Pharmacy Services which delivers medication. If you must continue to provide your loved one’s medicine, we will arrange a time to meet you at the vestibule to pick-up the medication(s).

Independent living Members – If you are someone who provides your loved one’s medication, then we encourage you to transition to using Rite-Aid Pharmacy, which delivers medication. If you must continue to provide your loved one’s medicine, we will arrange a time to meet you at the vestibule to pick-up the medication(s).

Are you accepting new members at this time?

Independent Living is currently 100% occupied and tours and visits are suspended until further notice. In assisted living and memory support we are only accepting urgent admissions and screening individuals for COVID-19 and other viruses before admission.

How are loved ones able to stay in touch?

We encourage you to make regular phone calls and continue to communicate and connect with your loved ones during this time. If that is not possible please do not hesitate to call and check-in with staff. The best time to call is between 9 am and 5 pm Monday through Friday. We are also working to deploying mobile devices to facilitate virtual visits. 

What programming changes have been made to limit exposure?

To further limit outside exposure, outside trips (excluding medically necessary visits or testing) and outside entertainment have been suspended. We are also limiting all communal activities to small groups. We apologize for any inconvenience this may cause but appreciate that you understand these precautions are being undertaken in the interest of the health and well-being of our members.

Will the community hair salon continue to operate?

At this time, all non-essential vendors are not allowed inside a community.

Will religious services or clergy visits be canceled?

In our effort to limit outside exposure, any outside clergy are not allowed inside the building unless a resident is receiving hospice or end of life services.

What type of symptoms should I be looking for?

Unfortunately, the symptoms of COVID-19 can mimic that of most common cold and flu viruses, which is why it’s essential to be evaluated if you are exhibiting symptoms. These symptoms include a fever, cough, and mild to severe shortness of breath.

What is your plan if a resident is diagnosed with the coronavirus?

As required by state guidance, any individual who is found to have been exposed or is confirmed positive will be quarantined and we will immediately contact state and local health authorities for further direction. All members who are quarantined will continue to receive personal care services and their healthcare power of attorney will be notified. 

How are you limiting the possibility of employees infecting residents?

All employees are health screened and have their temperature taken before starting their shift. Any employee who exhibits symptoms including a fever, cough, and mild to severe shortness of breath will put on a facemask and immediately leave the community. An employee who is found to have had exposure to the virus or receives a confirmed diagnosis will be quarantined and not allowed to return to work until cleared by their physician.